1. About This Agreement
This Standard Form of Agreement (SFOA) outlines the terms and conditions on which Connectech Solutions Australia supplies business phone and internet services to customers. This document is published in accordance with Section 479 of the Telecommunications Act 1997 (Cth).
2. Our Details
Business Name: Connectech Solutions Australia
Postal Address: PO BOX 5115, Daisy Hill QLD 4127
Support Email: support@connectech.solutions
Support Phone: 07 3326 2377
Website: https://connectech.solutions/
3. Your Agreement with Us
By signing up for services with us, you agree to the terms in this SFOA and any relevant Service Orders. These terms apply whether you sign a physical agreement or simply begin using our services.
4. Services We Provide
We supply:
- Business phone services (including VoIP and SIP trunking).
- Internet services (including NBN, fibre, and wireless broadband).
5. Service Term
- Most services are provided month-to-month.
- Some services may have a minimum term. This will be specified at the time of your order.
- Services automatically renew month-to-month unless cancelled.
6. Pricing
- You will be charged as per your service plan or Service Agreement.
- Monthly charges are billed in advance; usage charges (if any) are billed in arrears.
- All prices are in AUD and exclusive of GST unless stated otherwise.
7. Payment and Invoicing
- Invoices are issued monthly and must be paid by the due date.
- Where you are enrolled in Automatic Payment, payments will be deducted on the due date once an invoice has been generated and sent to you.
If payment is not received by the due date:
- We may suspend or disconnect services.
- A late fee of $20 or 3% of the overdue balance (whichever is greater) may apply.
- A reconnection fee may be charged.
8. Support and Fault Reporting
- Standard support is available during business hours (Mon–Fri, 9am–5pm AEST), excluding public holidays.
- Emergency support may be available outside business hours and is chargeable.
- Faults should be reported via email or phone.
9. Third-Party Services
Some services are supplied through third parties. You agree to their terms as a condition of using these services. We will provide access to those terms upon request.
10. Your Responsibilities
You must:
- Ensure the compatibility of your equipment.
- Use services lawfully and not interfere with other users.
- Not resell services without our written permission.
11. Cancellation & Early Termination
- You may cancel month-to-month services with 30 days’ notice.
- For fixed-term services, early termination fees may apply, as set out in your Service Agreement.
- We may cancel your service for breach, non-payment, or if required by law.
12. Limitation of Liability
- We are not liable for indirect, special, or consequential loss.
- Nothing in this Agreement limits your rights under the Australian Consumer Law.
13. Privacy
We comply with the Privacy Act 1988 (Cth). Your personal information will only be used to provide and support the services you use.
14. Dispute Resolution
- All disputes must be lodged via email to support@connectech.solutions.
- We will acknowledge your complaint within 5 business days.
- We aim to resolve all issues in good faith and within a reasonable time.
15. Changes to This Agreement
We may update this SFOA by publishing changes on our website. Continued use of our services indicates acceptance of the revised terms.
16. Governing Law
This Agreement is governed by the laws of the Commonwealth of Australia and the laws of the state or territory in which you do business.
✅ Acceptance
You accept the terms of this Standard Form of Agreement by:
- Submitting a service order.
- Using our services.
- Making payment.